Why is my 1-click post purchase upsell offer not showing?
For the post-purchase upsells to work as expected, make sure to enable our app in the Checkout settings, activate the Post-purchase placemen and the upsells feature, and have an active Journey or use Shopify recommendations. You can find all this information in our guide on How to set up Post Purchase upsells?
If you have already set up your post-purchase upsells, but they are still not showing, it's important to keep in mind these limitations that will not allow your post-purchase upsell to work:
- Alternative payment methods were selected (such as Klarna, Affirm, AfterPay, Apple Pay, Amazon Pay, or Google Pay). You can check the supported payment methods here.
- Your store is multi-currency, and the order was made in a currency different from the store's default currency.
- The order was free ($0), or the customer used a Gift Card or COD as payment.
- The product’s inventory is tracked, and the inventory amount is equal to zero or less.
- Your product has been ordered for local delivery.
- Automatic billing is disabled on your store.
- The Shopify platform is overloaded.
Encountered an issue or have questions? Contact us using the support widget or email us at hello@apphq.co.