How do I find my products to add as upsells or Journeys?
When searching for products to create Journeys, you might have noticed that not all your products auto-populate or appear in the Select Products window.
There are a couple of reasons why this can happen:
- Your store has a large catalog of products. We won’t load all the results to improve the loading speed of our app.
- You have an extensive collection of products with the same title or name. You might see that the search results are not exact or don't display the product that you are looking for since there are many matches.
To make sure that the exact product that you need appears in the search window, the best way is to use the Product/Variant ID or the Product/Variant SKU.
To find the Product/Variant ID or SKU, go to your Shopify Products dashboard, search for the product that you need to add to the Journey, and view it.
- To get the product ID, look for the set of numbers at the end of the Shopify product URL.
- To get the SKU, scroll down to the inventory section of your product.
Copy the information and paste it in the upsells' search box. This will show you the exact product.
